Faq

FAQS

What is Nydra Health Tourism?
Nydra is a company specialized in health tourism in Portugal, offering a fully personalized and seamless experience for those seeking medical treatments, wellness, and recovery.
Where is Nydra based?
We are based in Portugal – a country known for its excellent healthcare, mild climate, and warm hospitality.
What types of treatments can I access through Nydra?
Nydra works with top clinics and hospitals in areas such as cosmetic surgery and treatments, dental treatments, fertility, hair transplants and general wellness.
Does Nydra handle treatment bookings?
Yes, we take care of all bookings with healthcare providers, ensuring a smooth and stress-free process for each client.
Do you also arrange accommodation and transport?
Yes. We offer a complete service that can include accommodation, local transportation, airport transfers, interpreter services if necessary, and ongoing assistance throughout your stay.
Do I need to speak Portuguese to use your services?
No. Our team speaks multiple languages and we provide full support in English, French, and other languages if needed.
Can I organize everything before traveling to Portugal?
Absolutely. Everything can be arranged remotely, including video consultations with doctors, cost estimates, and your full travel plan.
How do you ensure the quality of medical services?
We work only with certified clinics and internationally recognized professionals. Our team closely follows each case to ensure the highest standards.
Does Nydra perform medical or aesthetic procedures?
No. Nydra acts solely as an intermediary. We provide full support throughout the client’s journey to Portugal from selecting the most suitable treatment and choosing qualified partners to assisting with accommodation ensuring a smooth, safe, and personalized experience.
Will I be accompanied during my stay?
Yes. We offer full support before, during, and after your treatment, including in-person assistance if requested.
How much does Nydra’s service cost?
Prices vary depending on the type of treatment and services selected. We always provide a clear and personalized quote in advance.
How do I pay?
Payments can be made via bank transfer, card, or other agreed methods. The process is divided into phases for added security.
How do I begin?
Simply fill out the contact form on our website or send us an email. We’ll be in touch promptly to understand your needs and start the process.
How does the payment process work?
The payment process is structured to ensure transparency and security for all parties involved.
– A reservation fee is required to secure your treatment date
– This fee is paid directly to the clinical partner
– The remaining treatment balance is paid directly to the clinic on the day of the procedure. Additional services such as accommodation, transfers, or experiences (if included) are paid separately to Nydra Health Tourism, as outlined in your quotation.
What does the reservation fee include?
The reservation fee includes:
– The amount required by the clinical partner to secure your booking
– Nydra’s coordination and support services, already integrated into the total amount presented
This ensures a fully managed and structured process from the beginning.
Is the reservation fee refundable?
The reservation fee is generally non-refundable, as it secures clinical time and resources. However, whenever possible, we will work with you and the clinical partner to reschedule your treatment in case of unforeseen circumstances.
Who do I pay for my treatment?
All medical treatment payments are made directly to the clinical provider. Nydra does not receive or hold payments for medical procedures.
Who do I pay for accommodation and travel services?
Accommodation, transfers, and optional experiences are organised by Nydra and are paid directly to us, as specified in your personalised quotation.
When do I need to pay for additional services?
Payment for accommodation and support services should be completed within the timeframe specified in your quotation, typically after the reservation is secured.
What happens if I need to cancel?
In the event of cancellation:
– Reservation fees are non-refundable
– We will always try to assist in rescheduling your treatment whenever possible
Are there any hidden costs?
No — all costs are clearly outlined in your personalised quotation. We aim to provide full transparency so you can make an informed decision with
confidence.