At Nydra, we value and place the utmost importance on the trust you place in us, and we ensure that your personal data is kept secure and processed with complete privacy. Privacy, confidentiality, and transparency are three fundamental pillars of the trust-based relationship we establish with our clients.

This Privacy Policy sets out the terms under which Nydra collects and processes personal data from its clients, whether through our website or on social media. We recommend that you read this Privacy Policy carefully so that your decision to provide and maintain your personal data with us is free, informed, and voluntary.

Privacy Statement

Nydra is committed to respecting and protecting your personal data and works continuously to ensure the security and confidentiality of the information provided.

The collection and processing of the information you provide are carried out in accordance with Nydra’s security and confidentiality policies and procedures, in strict compliance with applicable legislation, in particular the Personal Data Protection Law, Law No. 67/98, of 26-10 (“LPD”), and the General Data Protection Regulation (“GDPR”).

Nydra is responsible for the processing of your personal data and does so in its own exclusive and legitimate interest.

As a service provider, Nydra needs to collect and maintain information about you that is necessary for service execution, compliance with legal obligations, pursuit of legitimate interests, and for the protection and defense of Nydra in the event of a legal dispute.

What Information Will We Collect?

We will only collect and process the data necessary to fulfill the respective purposes. Nydra will not collect any data it does not require.

To achieve these purposes, the following information may be collected:

• Personal and contact identification (name, address, email, phone number)

• Technical information (IP address, browser type and version, location and time zone, language, operating system, and platform)

• Publicly shared information on social media

• Any information you choose to share when connecting to our accounts

What Will We Do with Your Personal Data?

Your data will be collected and stored by Nydra to enable the provision of contracted services and to fulfill contractual obligations.

Therefore, your personal data will be processed by Nydra for the following purposes:

a) Scheduling appointments
b) Compliance with legal obligations
c) Pursuing legitimate interests of Nydra and its partners (e.g., safety of people and property, product research and development)
d) Responding to information requests and inquiries (e.g., quotes, appointment confirmations)

These purposes may justify the processing of your personal data even after the contractual relationship ends, for a reasonable and justifiable period.

In addition to the purposes mentioned above, personal data may also be used—with your consent—for:

a) Newsletter subscriptions
b) Creating and personalizing advertising campaigns and promotions, informing about special offers, new services, or developments
c) Managing loyalty programs
d) Handling comments, complaints, or claims
e) Notifying changes on our website

Disclosure of Information to Third Parties

Your personal data may be accessed by companies that provide IT services to us (e.g., hosting services or software used for data storage and processing), particularly in cases of technical support. These companies are bound by strict confidentiality obligations.

Aside from these service providers, we will only disclose your personal data to third parties when legally required to do so.

Your Rights

Under the GDPR, you are granted certain rights concerning your personal data. You have the right to request access to, rectification or erasure of your data, restriction of processing, and, in certain cases, the right to data portability.

If we are processing your data based on consent, you may withdraw this consent at any time, in which case the data processing will cease. To cancel marketing communications, please email us at info@nydrahealthtourism.com.

To exercise any of these rights, please contact us at info@nydrahealthtourism.com. We will handle your request as soon as possible. If we are unable to respond within 30 (thirty) days of receiving your request, we will inform you of the estimated time required.

If we are unable to fulfill your request, we will explain the reasons for our decision.

Should you believe that Nydra has not ensured the proper exercise of your data protection rights, you may lodge a complaint with the Portuguese Data Protection Authority:

Comissão Nacional de Proteção de Dados (CNPD)
Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa
Tel: +351 213928400 | Fax: +351 213976832 | Email: geral@cnpd.pt

Security

We are committed to ensuring the security of your personal data. To protect your data from unauthorized access, unlawful use, alteration, disclosure, or copying, we have implemented a series of technical and organizational measures, such as up-to-date antivirus and anti-spyware protection, SSL encryption for sensitive data, firewalls, frequent backups, and restricted access to data based on necessity.

While no security system is 100% foolproof, we continuously review and enhance our security measures to safeguard the integrity and confidentiality of your personal data.

Data Retention

Your personal data will be retained only for the duration necessary to fulfill the purposes for which it was collected and processed or for the time required to comply with legal obligations.

We will stop processing your data or anonymize it (pseudonymization) once it no longer serves its intended purposes, legal obligations, or Nydra’s legitimate interests.